This month has been a nightmare: a week of closure, misleading updates, and multiple class cancellations due to instructor shortages. It seems the company is prioritizing new classes while cutting popular ones without informing members. This decision seems shortsighted; a range of exercises is crucial. Members are feeling misled, and the treatment of both members and staff is appalling. After 11 years, I am looking elsewhere, as are several colleagues. It’s troubling that feedback is rarely acknowledged, and responses lack solid actions.
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We set out to create a health club that’s different from all the rest. We love helping our members to be active. But we’re not uptight or overly serious about it. That’s the way we do things around here. We don’t believe in hidden extras or locked doors either – you can use everything you want to in our clubs.
