virginaustralia.com

1.5
1.5 Based on 261 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Charley F.
Disappointing Experience with Seat Assignment

I've faced this issue twice: after selecting my seats well in advance, I was assigned to less desirable seats as soon as online check-in opened. The airline seems to disregard seat selections unless you're a premium customer. On my second trip with family, we were scattered in different seats. They claimed the flight was full and couldn't accommodate changes, despite several exit-row seats being available. Those seats ended up occupied by staff instead. So much for their claimed 'operational reasons.' Now, if I have to fly with this airline, I won't bother selecting seats—they'll just relocate you wherever they want.

2
Date of experience: Dec 06, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More