I was scheduled to fly from one city to another, connecting to an international flight the same day. At the check-in counter, I was asked for a visa to enter my destination country, which is not required for tourism. I explained this, mentioning my flight itinerary, but the staff member was unyielding and insisted on the visa, leading me to miss my connection. I had to buy a new ticket at a much higher price with another airline. The staff from that airline even informed the original airline of the mistake, but it made no difference. The new airline was very accommodating, and I had no issues boarding their flight or passing through immigration. I've been trying to get a refund for the mishap, but the original airline maintains they were correct, leaving me feeling frustrated and considering legal action due to their unprofessional conduct. I will avoid this airline in the future.
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