My flight from Hobart to Sydney was canceled due to an engine malfunction. I’m not talking about a minor delay. There were police and firefighters on the tarmac, and we were kept stuck inside the plane while it was investigated. All the passengers (who didn't live in Tasminia) were then stranded in Tasmania overnight with zero assistance.
Virgin Australia provided no hotel, no food voucher, no refund, and no real guidance. Hobart Airport closes at night (as many Australian airports do), leaving us to fend for ourselves. Their taxi voucher app didn’t work, no taxis would accept it, and we had no choice but to pay out of pocket for accommodation and transportation.
Because of this cancellation, I missed my connecting international flight to New Zealand. Despite repeatedly explaining that this was entirely caused by their aircraft malfunction, Virgin Australia was unwilling and frankly rude about covering any of those losses.
I filed for reimbursement in mid-November. After TWO MONTHS, I finally received a response saying they would only reimburse hotel, part of food, and nothing else. Not the Uber costs (because their vouchers failed), not additional food (have they looked at how expensive airport food is $30 doesn't cover 3 meals) not my missed international flight, and not even a refund for the original Hobart–Sydney ticket.
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