We have been trying to fly for a yeah a half. Then we booked, we were meant to leave at 5 am to go to the location, but as my husband is diabetic he had a “diabetic attack” so we could not go as we had to rush to the hospital. Little did we know, this was the actual day the balloon flight happen. I contacted customer service and briefed them about what happened, didn’t even ask for a refund, asked for another flight to which they said no, as it is our fault that we could not come. Appauling service, would not recommend to anyone.
Claim your business profile now and gain access to all features and respond to customer reviews.
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.