We have been trying to fly for a yeah a half. Then we booked, we were meant to leave at 5 am to go to the location, but as my husband is diabetic he had a “diabetic attack” so we could not go as we had to rush to the hospital. Little did we know, this was the actual day the balloon flight happen. I contacted customer service and briefed them about what happened, didn’t even ask for a refund, asked for another flight to which they said no, as it is our fault that we could not come. Appauling service, would not recommend to anyone.
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Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
