I wouldn’t even give this company a one star review but that’s the only option to leave the Customer service staff are not helpful they try and resolve issues from a script even after speaking with a manager who states he trains his staff so no other options were given other than what she stated I booked for my daughters birthday the morning flights voucher but 4 flights was cancelled so I upgraded my voucher to evening and weekend for my daughter to give more flexibility as she is at uni and also works so I didn’t even think to see if the voucher expired and I didn’t book online as I got regular text messages saying flights available in my area but I checked weather forecast n could tell they would be cancelled so I rang them to book in as she was home for a month and they told me my voucher expired 3 weeks ago and if I wanted to extend it it would be a extra £39 after already paying the company £170 and with flights previously being cancelled I thought they would of honoured something else even given another date or area not be told to hand over more money or my daughters whole experience vouchers is no longer valid I appreciate ballon flights are weather permitted but you don’t send curtusy emails reminding customers to book before there voucher expires so quick to take customers money and customers have to accept when flights are cancelled but you can’t honour when someone has forgotten to check there vouchers. So I’m very reluctant to hand over any more money in case im in the same situation again and it become a money pit just to honour someone birthday gift
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Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
