This is past a joke - the family is all exhausted and upset. Leaving this feedback as I happen to have just put the phone down from my Dad who still mentions being upset. It’s over a year, 8+ cancellations. His words “I can’t muster up any enthusiasm”. Listen Virgin we get that safety is paramount/weather conditions have to be right - in that regard people should be able to get their money back as cancellations are very likely/frequent. We so regret booking - is it the case you just take money and keep cancelling?? We only wanted to give our Dad a great birthday gift - another birthday has just passed and it’s caused a lot of upset. Shame on you!!
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Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
