Hot Air Balloon trip booked for my mums 90th last year and after 4 unsuccessful attempts due to the weather asked for an exchange as she had fallen and was now more frail and not confident she could do it. Initially told no without medical evidence to support it being cancelled but her docs wanted to charge £40 for that! After asking politely they agreed to give her vouchers to the full value to use on another experience(s).
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Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.