This was something I'd been looking forward too, since having it as a 50th birthday present from my wife back in 2023. However after numerous cancellations due to weather conditions and rebooking, I should of eventually gone up June this year. On the morning of the flight, I contacted the number to check all was ok, only to be told they were using another take off site and not my chosen one. I had no way of getting to this other site on this particular day and there was absolutely no reason for them to change take off sites, they state it was due to weather conditions. No in fact, I since found that the flight was never arranged to take off from my preferred site and was always going to be from the back up site. So be aware, that even though they give options for your preferred site, it may never be arranged for there.I did contact them direct to try to sort before the flight went, but they were not interested and kept saying the reason for the back up site was due to weather, this was NOT the case at all and as said, I did find, that it was NEVER planned to take off from where I had booked. I have also emailed and sent letters since, but they choose not to respond, as they have no interest once they've took your money.Thanks for nothing and I hope your happy with the money you gained for doing absolutely nothing. Edit: And as you see from the below response, they have no interest in sorting anything out, just the same info about safety. I know all about the safety aspect, as I had numerous cancellations over a 2 year period. But this particular flight was NEVER arranged to leave from my designated/preferred site. This is the bit that they won't admit too.
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Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
