The agent who dealt with my issue, Lynn, was extremely helpful. Over a couple of days, firstly by email and later by phone, she explained Virgin Balloon Flights position regarding my refund request explained my options and then assisted when I had problems with completing the procedure. A very pleasant experience in all.
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Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
