Customer service is terrible was with virgin for approximately 10 years, couple times was a few days late paying the bill and they were calling non stop daily. Decided to move my account t and service to another carrier and now ive been waiting since November for a refund of $180, and everytime i call all i get is another future date, an excuse of an incorrect address mean while on account t from day 1 always correct never a problem prior, and today told again I can expect it by March 21st. Over 120 days after ive cancelled the account. Absolutely brutal....
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