After updating my information as instructed by the company due to a recent system transition, I was unable to log into my online banking account. I was advised to call the support line to regain access and spent 44 minutes on hold before finally speaking to a representative. They confirmed my details but then put me on hold for another 15 minutes while waiting for assistance from another department. Unfortunately, that representative could not resolve the issue and has submitted a ticket to the IT team, but it remains unclear how long the fix will take. My total time on the phone was 1 hour and 16 minutes with no solution yet. I even attempted to reach out via the website's complaint form, but it directed me to call instead, which is not a feasible option!
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