Terrible customer service, slow turnaround time and bad system.
I joined Virgin Super and started the roll over. 2 days later I log into my virgin super account to change my email. I then receive this strange email from virgin saying my password had been changed - when I hadn't changed it. Next thing i'm locked out of my account.
I call Virgin Super and am told they raise a ticket with their IT team and that the rmail is probably just a glitch. I am anxious about whether my money is safe and can't even acces my account. And all virgin offers is to talk to IT.
I call my old super provider Care to try to stop the roll over. They can't, but they rrcommend I put a fund freeze on my virgin account. I call virgin again and put a freeze on the account.
I thenk have to wait 7 business days without access to my account. I'm calling virgin multiple times and am just told to wait and they just try to buy time and keep claiming they can't do anything until IT looks at it.
I finally gain access to my account after 7 business days. The money is there. I spoke to a consultant on the phone and he couldn't even tell me why I received that strange email about my password being changed. Even though the first virgin consultant said to me they would investigate it
And I have immediately transferred out into UniSuper. I will never work with Virgin Super again.
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