Signed up for the free points, first month, didn't get them correctly. They insisted they couldn't transfer the points until I gave them my account number - they literally had never told me my account number because they were "switching systems" and I quite literally had no separate account number on either my statement or in the app - only the credit card number in place of an account number. They then had to get special permission to use my card number since I had literally no way to tell them my (non-existent?) account number.
This month, again, no points. I ring up, one guy says "Yeah you should have x amount" which I don't see. "Should be fixed within 24 hours" he says. 1.5 weeks later and it is of course, not fixed. I ring up again and they tell me I'm not in the system, not on record. What?! Then how did I get the first x points? Why did the guy I spoke to last time say he could see them? Why does that not show on their system? WTF? Then I get hung up on because I'm taking too long searching my emails trying to find records because turns out they don't have any. Unbelievable. Ring again, and then get told if I don't know the exact name of THEIR promotion they can't help me. Still on hold as we speak.
They're incompetent and awful.
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