I converted Aeroplan points to a Virtual Mastercard,got a code from Virtual Reward Center that doesn't work, Amanda the "support team lead" only tells me to contact Northlane and that she cannot provide further assistance, she hasn't done any troubleshooting, she has not provided any options on how to fix the reward code that doesn't work. Northlane support agents are telling me that the Virtual Reward Centre should have sent them my info and created an account that would be attached to the reward code provided, however none of my information pulls up on their system, suggesting Virtual Reward Centre didn't send them any of my info to attach it to the reward code. Seems like a total scam from the Virtual Reward Centre.I will have to call Aeroplan and see if they can cancel this scam Virtual Master Card and return my points. Please save yourself the trouble and avoid changing points for the Virtual Master Card on Aeroplan.-------*updateAmanda (customer support team lead) was later claiming that I had already claimed the reward card and registered it under my name, this of course is a blatant total BS (lie).I got Aeroplan involved, they investigated the issue and were able to cancel the card and returned my points I used for the Virtual Mastecard.
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