I used the service to create a photo for a US visa. When I received the photo I thought there was a quality issue. I contacted support who replied quickly, letting me know that the issue I was seeing would have been corrected during the upload process, but that the photo I was using would not be accepted due to issues with the image when it was taken.They offered to create a new image for me free of charge from a new photo I sent them. From now on I will be using them for all my ID needs. The photo the created was great and around 40% cheaper than where I got the original photo from!
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