I have finally received my order after 2 weeks. By then I had requested a refund and was preparing to ask my bank for a chargeback. This company offers zero customer service apart from someone answering the phone. Unfortunately that person can only refer on to the non existent customer service. I could have accepted an explanation eg the product was out of stock, delayed etc, but after several emails (none answered) and at least 6 phone calls, I was left believing the company was not going to deliver. I have never dealt with a company that makes no attempt at all to explain a delay and shall never buy from Vision and Eyes again.
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