As a first-time buyer through the service, my experience has been quite unsatisfactory. I required prescription glasses to be ready promptly and felt assured by the delivery timeframes provided when I made my expensive order. I expected the frames and lenses to be ready within a couple of weeks based on the information presented. However, it has now been over a month of waiting, which is disappointing for my initial encounter with the company. I also have concerns regarding warranty claims after hearing about others' experiences. Despite opting for express shipping, there has been no justification for the delay in my order. If there are any further setbacks or if my order goes missing, I will escalate this to the relevant authorities. Overall, be cautious about expecting realistic timelines from this service. They may reassure you that everything is fine, but the service is lacking! They need to improve their transparency with customers.
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Vision Direct is a leading local eyewear e-commerce in Australia. With over 15 years of expertise in the eyewear industry, Vision Direct sells an extensive range of eyeglasses, sunglasses and contacts at the best prices. They offer frames from both designer and affordable brands, with free standard lenses that can be fully customised with a variety of high-quality lenses and coatings. Whether you want single-lens, progressive, blue light block or photochromic, Vision Direct has everything you need for the clearest vision and optimal eye health.See more
