vistrygroup.co.uk

Avoid at all costs

Have problems with my house through no fault of my own and they refused to help. Despite it being within my year of defects period. Rude and unhelpful. I would avoid any projects involving Vistry at all costs.Editing because I missed the response for more information. So we moved into a house. We noticed a small red mark under the bath creeping out. It kept getting worse. We realised there was a tiny trickle of water going down the bath when we showered. Through a little gap. It looked like something was missing on the shower door. We contacted Our housing group for a repair and they didn’t reply for some time. Eventually after a few attempts of emailing the email I was told to use we got a reply in July after I used the portal rather than the email id used previously. I was given a date for vistry to visit and I told the women on the day before the visit. I’m not sure I’ll be in as there had been a death in the family. They agreed we would try anyway. I was not in for the visit. When they called I apologised and the person visiting was polite and understanding. In the time we waited the hole was covered to cause noFurther damage. I had tried since to contact platform housing with no response after a few attempts over the coming weeks. ( I couldn’t try often as I work two jobs and have 4 kids one of which is severely disabled making things like this extremely hard to organise) They called me while at work. I missed it, I replied when I could arranging a visit from shacklocks. They came out but I kept getting emails saying please reply as we missed you. I assumed as I had arranged visit these were a mistake or just sent out before the visit was arranged. Shacklocks came and confirmed a piece is missing and that has caused the damaged floor. They have ordered the missing piece and seals the hole for now. After this I got platform contact me saying I didn’t let shacklocks know arrange a visit, or vistry to fix a separate issue. Both I had arrange and they had been to my house and done the work. Bad communication between services. Not my fault. I have then raised the floor issue again and been told they won’t be fixing it because I did not answer the door. At no point other than the time I said I may not be in did I not stay in touch or attempt to stay in touch. The way I’ve been treated by vistry and flat out denied for them to correct the issue is extremely unprofessional. The staff that work for vistry have been cordial and professional. Nothing bad to say about them.

Date of experience: Sep 30, 2025