I purchased my home from Countryside (now Vistry) in April 2021, believing everything was above board. What I’ve come to learn over the past four and a half years has been nothing short of devastating.Countryside were aware as far back as 2019 that my property, and seven others, were not built in accordance with approved planning permission. They even submitted a retrospective application in September 2019, yet this was never disclosed during the sale. In fact, the contract included a warranty stating the property complied with planning regulations.I only found out the truth in February 2024, when Walsall Council contacted me directly. Since then, I’ve been stuck in limbo, unable to sell my home, facing financial uncertainty, and dealing with constant emotional stress. It’s now October 2025, and we are still no closer to a resolution. That’s over 20 months since I was first made aware, and more than six years since Countryside knew there was a problem.Countryside initially promised resolution by June 2024, that deadline came and went with no explanation. Since then, communication has been appalling. For the past four weeks, I’ve been trying to speak to the Director. Every time I’m told he’s unavailable, busy, in training, or in a meeting. Today I was promised a call, but instead received yet another generic email saying, “be patient, we’re close to resolution.” When I pushed for a call, I was told the Director is now on holiday for two more weeks.This situation has taken a serious toll on us mentally and emotionally. We don’t know where we stand legally or financially, and we’ve received no support, no empathy, and no accountability from Countryside/Vistry. Just empty promises and delays.If you value peace of mind, transparency, and basic human decency avoid Countryside/Vistry at all costs.
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Vistry group PLC - Quality build and design in the UK