I would strongly advise prospective buyers to be very careful when purchasing from Vistry.
In my experience, they have not delivered on commitments that were made during the sales process. Customer service has been consistently slow and ineffective, with issues taking an excessive amount of time to address, if they are addressed at all.
Promises made were later diluted or avoided rather than honoured, which has been extremely frustrating and disappointing as a buyer.
Based on my experience, I would recommend that anyone considering a purchase ensures all assurances are documented in writing and is prepared for ongoing delays and poor communication.
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Vistry group PLC - Quality build and design in the UK