⭐☆☆☆☆Edited after response:Firstly, I am not called Paul (perhaps that’s one of my neighbours?). I also have not refused anything — what I have said is that I will not accept rubbish being removed until a full investigation has been carried out. To date, the only actions you have offered are to remove rubbish and, latterly after a Stage 2 escalation and a ridiculous amount of wasted time going back and forth by email, to secure the loose supply pipe we ourselves discovered moving freely under the bath. That is not the problem. The actual issue is the leak from the waste pipe, which has left us without a functioning bathroom.Many of my neighbours are now reporting the same issue, and one has already had a plumber confirm it was caused by poor workmanship and incorrect installation. This is clearly not an isolated defect. I will await your response to my MP, but if you continue to dismiss this, I will have no choice but to escalate legally and pursue recovery of my costs for the time, stress, and inconvenience caused.————————————————————-Ongoing nightmare – poor workmanship and zero accountabilityWe bought our Vistry/Bovis home 3 years ago and have faced constant issues ever since.On day one we smelt sewage in the house. By day three we had reported it. Contractors later confirmed there were holes in the drains large enough for rats to enter, which explains the smells and infestations. The outside drains and runs up to the house were repeatedly dug up in attempts to fix problems, leaving our garden destroyed and never properly restored.Our next-door neighbour continuously had water backing up into her third-storey shower, and her home suffered repeated drainage problems until she eventually gave up and moved.Last year, mould spread into a bedroom adjoining the ensuite, ruining belongings.Most recently, a concealed leak from the bathroom waste pipe damaged our kitchen ceiling. When we removed the bath panel, we found unsecured pipework that moves freely and builders’ debris left inside. Despite this, Vistry insists there is “no installation defect” and refuses to repair it, claiming the warranty has expired — even though the leak is hidden within the floor void and only became visible once damage appeared.Eventually, they said they would re-affix the loose supply pipe (which is not leaking) and remove the debris under the bath — but still refuse to resolve the actual leak in the waste pipe.Neighbours have had almost identical problems: • Waste pipe leaks flooding through kitchen ceilings and even pouring through light fittings. • Private plumbers confirming poor workmanship from the start, but Vistry still refusing to take responsibility. • Bathrooms left unusable for months while families argue with customer service.Worryingly, everyone I’ve spoken to on our estate who has removed their bath panel has found builders’ rubbish left underneath. On other developments, buyers have even found litter sealed inside their walls. This is not an isolated issue, it’s a shocking lack of quality control.Vistry’s final response to me was essentially: “You’re out of warranty, get a plumber yourself.” That’s not acceptable for defects hidden within the structure of the home that no homeowner could possibly cause.To put this into perspective: our household hoover came with a longer warranty than this £400,000 house. That says everything about how little protection buyers actually have.Their customer service is dismissive, unhelpful, and unwilling to investigate properly. The issues here are not isolated — they are systemic failings across multiple homes on our estate. Many more buyers have reported similar problems and poor aftercare in the Unhappy Bovis Customers group, showing this is not just one development but a much wider pattern of unaccountability.My advice: be very cautious before buying from Vistry/Bovis. The glossy sales pitch hides shocking build quality, and once your 2-year warranty is up, you’ll be on your own.This review is based on my personal experience as a homeowner and what has been directly reported by neighbours on my estate.
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Vistry group PLC - Quality build and design in the UK