I recently received a Parking Charge Notice (PCN) at one of Vistry Group’s housing sites. There was complete lack of signage which didn't make it clear you wasn't allowed to park there, so I reached out to their customer service for help. Based on advice from a professional body, I politely asked Vistry to step in and ask their parking enforcement to cancel the charge but even though they have the power to do something, they refused to get involved.Later, I was told there used to be a sign, but it was missing at the time of my alleged violation. When I followed up for more info, Vistry stopped responding altogether. To make things worse, I’ve since found out that the parking company involved — Bridge PAM c/o Bridge Security Limited — have actually been in liquidation since December 2024. This means they had no legal authority to issue the PCN in the first place, something Vistry failed to disclose.Vistry have shown no accountability, poor communication, and haven't provided the kind of customer service you’d expect.
Claim your business profile now and gain access to all features and respond to customer reviews.
Vistry group PLC - Quality build and design in the UK