I purchased a Bovis/Vistry property in 2023 in Deepcut, Surrey and it has been the single worst mistake I have ever made.Since moving in, I have endured black mold in my home for approximately six months, despite assurances that all necessary measures would be taken to rectify the issue. Given my severe lung condition, there was a point at which I seriously considered moving out. Although the skirting boards were eventually replaced due to being water-damaged and a dehumidifier was provided, the ongoing stream of contractors has caused further damage rather than resolving the issues.One other example, a contractor attending to works in the bathroom displayed an appalling lack of care. After removing his shoes outside, I discovered black marks accompanied with a rancid smell on my stairs landing and in the bathroom, caused by his sodden socks. At this point, I had to let him wash his feet in my bath! This behavior is entirely unacceptable and demonstrates a shocking disregard for the care and safety of my home. I would like say this was the worst case but alas it wasn’t. The most recent example: a contractor came to level my stair handrail. In the process he burned and damaged my carpet stairs, left glue seeping out of the rails & drilled unnecessary holes, after causing this damage he said a new handrail would be needed. He saw that I had the same carpet throughout my home (not from bovis) and then admitted the whole upstairs carpet would need replacing as the colour would differ. This was also confirmed by my carpet company who advised that there would be a visible difference in colour. Unfortunately Vistry would not honour this & will only pay for the stairs. Again no apology.Today, three contractors were due: one to do some external work - they arrived & completed the works. The second contractor who was booked for 2 days advised that they were only aware of replacing the handrail. After numerous calls / emails the matter was solved however, the handrail supplied was not the correct length & was missing parts. So again this was not completed. They have however completed the remaining snagging. The third contractor didn’t arrive, when chased I was advised that there was no log of them attending ( bearing in mind this same contractor has visited my property so far on 3 occasions & has not completed the 2 jobs they have had assigned)The “customer service manager” showed no accountability or even basic courtesy such as an apology or an email confirmation of the new handrail had been ordered . Every step of the process has been mismanaged, stressful, and a total waste of my time. Buying from Bovis/Vistry has been an absolute nightmare and I would strongly advise anyone considering them to think twice before making the same mistake.
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Vistry group PLC - Quality build and design in the UK