Ongoing Issues and Poor Aftercare at Albany Park, HampshireI bought my home from Vistry Group at the Albany Park site in Hampshire and, sadly, the experience has been very disappointing — both in terms of build quality and customer service.From day one, I reported a damaged kitchen panel and a leaking tap. It took almost two years to get the kitchen panel resolved, and the tap is still leaking to this day. I’ve also dealt with a leaking dormer around a window and loud, persistent floor squeaking throughout the property — issues that should not be present in a new-build home.What’s been especially frustrating is the poor communication and inconsistency from customer care. I’ve had to chase constantly, been passed between different team members, and rarely received timely updates or resolutions. The snagging process has been slow, fragmented, and largely reactive.To add to this, I was repeatedly asked to leave a 5-star rating for the NHBC survey early on — even though I had clear, unresolved issues at the time. I couldn’t help but feel like once the positive feedback was in, my case was deprioritized and I was largely forgotten.From feedback I’ve heard, I am far from alone in facing these challenges within my street and the wider development. I welcome the opportunity to share and discuss my experience with new homebuyers to help them make informed decisions.For a company of Vistry Group’s size and profile, this level of aftercare simply isn’t good enough. I hope sharing this review encourages greater transparency and real improvements for future buyers.
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Vistry group PLC - Quality build and design in the UK