I wish I had a choice to not choose a star. This has been such a horrible experience for us. It was December 2023 we were left with no heating , at the time my baby was 5 months old and I had a 2 year old, Vistry( Countryside) refused to come and look at the issue. We had to get a leak detection company to sort it out. Turns out Vistry had hit a nail into the radiator pipe causing a leak.I call their customer services almost every day, I have dealt with 2 different customer service agents , whenever I call one is always busy, never returns my calls and never provides an update. Regardless I am waiting nearly 2 years now for the money to be paid back to me after they’ve confirmed twice they will be paying it back. I am mentally exhausted with this company.
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Vistry group PLC - Quality build and design in the UK