We had a PPC call scheduled for 11:00am this morning. I attended the meeting as agreed. PPC manager and VS Team failed to attend. No cancellation was issued and no notice was provided.Given that we are still paying for this service, despite having already agreed to stop running PPC activity, I find this behaviour completely unacceptable. If the meeting was not going ahead, it should have been cancelled.Failing that, the very minimum expectation is the common courtesy to attend a meeting that you arranged with a paying client. Not turning up without notice is unprofessional and further reinforces the ongoing concerns around how this account has been handled.For the avoidance of doubt, if Visualsoft continues to invoice and collect payment under the contract, then our account remains active and subject to the full scope of services and account management obligations contained within that agreement. You cannot lawfully continue charging while simultaneously refusing to provide support, account management, or attendance at scheduled meetings.If your position is that the account is no longer supported, then billing must cease immediately. If billing continues, then service delivery must continue. There is no third position. Contracted or not.This is yet another example of the lack of organisation, accountability, and basic client care we have experienced.I expect a full explanation for this failure and written confirmation of your position.Regards,
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Visualsoft is a digital agency that powers online business performance for ambitious retailers.
We offer a unique choice of beautiful store design, an eCommerce platform with everything retailers need out-of-the-box, and deep expertise in performance-driven digital marketing. We work with customers to craft the perfect blend of our eCommerce solutions to help them achieve their specific ambitions – be that bespoke store design on our platform or a choice of eight marketing services that they can effortlessly flex to meet their marketing goals.
For 25 years, our award-winning teams of expert digital minds have intertwined the best strategies for online success by creating stunning stores that are proven to perform the best in the market, accelerating conversions and boosting basket value. We’re proud to power our clients’ success, delivering over £1bn of eCommerce revenue through our platform every year.
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