Visualsoft has issued a mid -term price increase of 10%, no explanation and gave us 28 days notice. I responded with I do not agree to this price increase and give the same notice to quit our contract which is our right.
They came back to me with the following points from their contract and terms and conditions:
the in section 7.4. Visualsoft reserves the right to increase the Fees:" "7.4.2. for any factor beyond the control of Visualsoft, including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs.
4.2.3. A party may give written notice to the other party, not later than 90 days prior to the end of the Initial Term or the relevant Extended Term, to terminate the Contract at the end of the Initial Term or the relevant Extended Term, as the case may be.
They conveniently omitted their own clause:
7.4.1. on an annual basis with effect from each anniversary of the Commencement Date in line with the percentage increase in the Retail Prices Index in the preceding 12-month period, and the fi rst such increase may take eff ect at any time following the fi rst anniversary of the Commencement Date and shall be based on the latest available fi gure for the percentage increase in the Retail Prices Index;
I have presented 2 options:
1: cancel my contract from the beginning of the fee increase because it is not affordable
2: Continue at the same price until the end of my contract
I definitely will not be continuing using VisualSoft for any services. Glad I removed the auto renewal clause and they made this blooper before the end of the contract.
Caveat Emptor - Buyer Beware
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Visualsoft is a digital agency that powers online business performance for ambitious retailers.
We offer a unique choice of beautiful store design, an eCommerce platform with everything retailers need out-of-the-box, and deep expertise in performance-driven digital marketing. We work with customers to craft the perfect blend of our eCommerce solutions to help them achieve their specific ambitions – be that bespoke store design on our platform or a choice of eight marketing services that they can effortlessly flex to meet their marketing goals.
For 25 years, our award-winning teams of expert digital minds have intertwined the best strategies for online success by creating stunning stores that are proven to perform the best in the market, accelerating conversions and boosting basket value. We’re proud to power our clients’ success, delivering over £1bn of eCommerce revenue through our platform every year.
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