Avoid This Airline! We arrived early for check-in, with two couples traveling together. The first couple went through without issue, while the second was told the flight was full. Our flight to Mexico City was around 1 PM, and we had a connecting flight to Heathrow at 9 PM. The airline offered the second couple a 10 PM flight, which meant missing the Heathrow connection. When we explained this to the staff, they merely shrugged and suggested trying another airline. The couple managed to get tickets on another airline with no assistance from the staff, costing over £500. Since returning home, the airline has refused any compensation. There should be a governing body to oversee airlines that overbook flights; they should lose their licenses. We suspect the issue arose because they sold our tickets to someone else who paid extra for luggage.
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