I had one of the worst experiences of my life with VivaAerobus. They changed my flight schedule without prior notice, ruining my plans. The worst part was their customer service: totally indifferent, disrespectful, and lacking any empathy for passengers.We pay for a service they fail to deliver, and they don’t even have the decency to inform passengers of the changes or provide an appropriate solution. When I tried to resolve the issue, they simply told me there was nothing they could do, completely ignoring their responsibility.It’s clear that they don’t care about their customers, only about the money. I strongly recommend everyone to avoid this airline at all costs. There are better options out there that respect their passengers.
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