Warning: Prepare for Unpleasant Surprises! Beware of the baggage overcharge scam on flights between popular destinations. Longer rant:
Not to be overly dramatic, but a significant portion of our vacation was consumed by issues with this service, culminating in a frustrating experience at the airport. We booked our flights through a third-party platform — a mistake in hindsight — which didn’t allow for baggage purchases. I thought it would be fine since we travel light, and I planned to buy baggage later through the airline’s app. Unfortunately, that was problematic. Initially, there was no option to add baggage at all. Assuming it was a glitch, I reached out to support. The official ticket went unanswered, the chat bot was unhelpful, and I only received a response through social media. Quite outdated. After some exchanges, I learned this was not a glitch — they simply don’t allow baggage purchases through the app for certain flights, and it must be done at the airport. The website suggested a fee of around $20, but support casually informed me it would actually be closer to $100 due to outdated pricing. Essentially, go to the airport and get charged heavily. At the airport, the atmosphere felt chaotic. Two frustrated staff members were yelling and creating a scene. Unsurprisingly, we were told we could not buy carry-on (despite the flight being half empty with plenty of overhead space) and could only purchase checked baggage — for a steep $200. That’s in US dollars. Our bags fit perfectly in their size box, yet the staff was still displeased due to minor items in my coat pocket. Other travelers had worse experiences: some had prepaid for everything yet were charged $200 to bring a guitar, which was nearly taken from them at boarding. The catch? This is the sole flight to the destination, so you’re completely at their mercy — and they seem to set arbitrary charges. Coincidentally, it appeared that only certain passengers were being targeted for extra fees. To make matters worse, the day before our departure, we received a notification indicating a 9-hour delay. Google confirmed this, but it turned out to be false. Instead, the flight was moved up by 15 minutes with no notice. Kudos to our taxi service for being adaptable and patient as we shuffled our plans.
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