Review for ViVo (The Boundary) – Henderson, Auckland NZI had an appointment yesterday at 1:30pm, which was booked over the phone through ViVo’s customer service team. I had mentioned during the call that although the booking was made for full highlights, I wasn’t completely sure if I wanted that service, as I was considering a different colour but I expected to discuss that properly with the stylist during the appointment.I arrived early at 1pm to find parking and was happy to wait, even though the stylist was around 7 minutes late, I had no issue with that as I was genuinely excited to get my hair done. The manager was lovely, offered me a coffee, and asked me to wait until the stylist was ready.However, once the stylist came over, things quickly changed. She spent at least 15 minutes assessing my hair and then gave me multiple reasons why she couldn’t do the service. She said there wouldn’t be enough time, and strongly discouraged me from doing the style I was interested in. She continued suggesting alternatives or rebooking for a different day even though I clearly explained that afternoons or weekends are best for me as I work full time.She also tested a strand of my hair and eventually told me the only available appointment was on the 3rd of August. I ended up accepting the booking out of frustration, but I left feeling really disappointed. I told her I just wanted to do something with my hair that day.I’ve been to ViVo before with a different stylist and had a great experience, but this visit felt disorganised and like my time wasn’t respected. It’s frustrating to go in with excitement and leave feeling let down especially after making the booking in advance. I hope this feedback helps improve the experience for future clients.Later that afternoon, I visited another salon, and they were able to achieve exactly the look I was after.
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