After going to lovely stylist at Vivo for several years, whilst she was on holiday I tried another stylist who initially was great. However I must have struck her on a bad day ( and / or it was her last day working for them) The cut was not great. When I spoke to Vivo staff they suggested I contact the area manger to discuss. Despite several attempts at leaving messages and one staff member passing on my details etc he never got back to me. Not happy with the lack of customer service, but not wanting to leave my stylist who was the kindest sweetest girl I stayed on with Vivo until I knew she was leaving them as well…. making my decision to leave Vivo easy! If you’re looking for a company that values their clients,Vivo is not the place. Very very happy with my new stylist.
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