** Lambton Quay Salon **I'm a long-time Vivo Hair customer, attending at least four times a year. Recently attended for a standard wash & cut, told that the products had changed (from Goldwell to Wella). After 7 washes, the dye still hasn't washed out (as it should) and is still staining pillowcases etc. I emailed Vivo to ask how much longer until the dye settles. Their resolution, in a fragmented and poorly phrased response, basically told me to go back to the Salon for "a free consultation with our Stylists." The same Stylist who lied about the details on my records? The same Stylist who was indifferent about the product change concerns? The same Stylist who couldn't even be bothered straightening my hair? Not going back. They've lost a loyal customer.
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