My husband and I went on a Jules Verne Taj Tour earlier in the year. In essence the tour we experienced did not reflect what we were led to believe we would be doing.When in the first few days my husband sustained an accident caused by the hotels lift we were not supported in the manner we expected from a Gold Standard Travel Company. On our return we had lengthy discussions with JV the result of which they apologised offered us standard compensation and advised us to go to ABTTA. Subsequently we lodged our complaint with them online as this is the only way they communicate with anyone. To date we have received no answer and feel totally impotent that we can not get anyone to listen to our concerns. It isn’t about financial compensation I just don’t want anyone else to take a trip of a lifetime and find it turns into a total nightmare. Think long and hard before you entrust Jules Verne with your dreams.
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Jules Verne offers expertly curated small-group tours and independent journeys to some of the world's most captivating destinations. With over 45 years of experience, we create immersive travel experiences that blend discovery, comfort, and convenience. Each itinerary is carefully curated, providing unique insights and unforgettable adventures, guided by experts who will enrich your journey every step of the way.
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