Just completed my second trip with vjv and both have been excellent. I suspect that the overall low rating is because the majority of highly satisfied customers remain silent. Vjv book flights for their customers but it is not their responsibility to help with airport and in-flight issues. If things go wrong, it is the airline's responsibility to sort out problems. On arrival and throughout the itinerary it is the local guides and drivers who represent vjv. In my experience they have been very good. This trip included a client who was ill and became disabled during the trip.The guide earned our respect as he made every effort to ensure the traveller was looked after, paying for a wheelchair and temporary carer out of his own pocket. He assured me that he was confident that vjv would reimburse his expenses. He said the company never queried such unexpected costs. He was confident of their support. Vjv also arranged for wheelchair assistance when we arrived at LHR. That is an indication of good service. I shall be booking another trip with them.
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Jules Verne offers expertly curated small-group tours and independent journeys to some of the world's most captivating destinations. With over 45 years of experience, we create immersive travel experiences that blend discovery, comfort, and convenience. Each itinerary is carefully curated, providing unique insights and unforgettable adventures, guided by experts who will enrich your journey every step of the way.
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