We did the 600 mile Nile tour and whilst the Egyptian history side was excellent, the catering and travel arrangements were not at all. Before ever booking I checked they could cater for our dietary requirements and was emphatically assured it would be no problem. It started badly on the flight as there was no food for us, and as there was a delay we missed the connecting flight. Since Jules Verne don’t have personnel with you we were left for hours in the airport with no food or even water while we waited for one of their agent’s staff to sort things out for us. This meant most of our group missed booking onto the early flights the next day and were finally taken to a hotel with mouldy bathrooms and questionable catering early in the morning. That meant we missed the first day of the holiday and when we did finally arrive it was a mad dash to take us round what we had missed. Whilst the delay is not their fault, since there was such a tight window for the connection, and it is well known that Heathrow has real problems with baggage loading, this delay was inevitable. However no one did anything for the 9 1/2 hours we were on the plane to sort things out ready for our arrival and we were left to wait for many more hours. On arriving at the boat our fears were realised when it became evident that the catering crew had no idea about our dietary requirements or how to meet them. It took a lot of explanation but things were very hit and miss and nothing was labelled - needless to say we both lost a lot of weight as you are 12 nights on the boat and there is no opportunity to leave to purchase your own food. Jules Verne charge a premium service but then turn you over to their local agents without thoroughly checking that all has been put in place for clients - not good enough for the high cost of these holidays. The actual itinerary (other than the badly planned first day) is really good, and the Nile is glorious, but the catering is just not acceptable. We were lucky we weren’t eating the meat dishes as several people missed a day or two of the holiday as they had severe tummy upsets. For the money they charge there are better tour operators out there - we saw how useful it was to have a rep on the plane with you as all the other groups were sorted onto flights and into hotels hours before us.
Claim your business profile now and gain access to all features and respond to customer reviews.
Jules Verne offers expertly curated small-group tours and independent journeys to some of the world's most captivating destinations. With over 45 years of experience, we create immersive travel experiences that blend discovery, comfort, and convenience. Each itinerary is carefully curated, providing unique insights and unforgettable adventures, guided by experts who will enrich your journey every step of the way.
See more
