I’m writing this review so that no one else goes through the nightmare I faced with VLCC Vashi’s laser hair removal services.I paid nearly ₹59,000 for an 8-session full body laser hair reduction package for my upcoming wedding. I trusted VLCC because of their big name and reputation, but the experience has been traumatic, both physically and mentally.During my first session on 17th August 2024, the technician did such a poor job that visible hair was left untreated on several parts of my body. Later, she admitted that she couldn’t focus on the treatment because she was under “tension and stress.” Is this the level of professionalism expected from a company like VLCC?The worst was my appointment on 4th May 2025. The technician Vidya, with whom I had booked the session, was completely unreachable on the day of my appointment. I waited at the centre for over two hours while the staff scrambled to arrange someone else.When a replacement technician finally started the session, she shaved my legs so roughly that I ended up with cuts, burning, and severe redness. Despite my obvious pain, she insisted it was “normal” and blamed my skin for being dry. This has never happened in my previous sessions. My skin was left red and burning even hours later.To make matters worse, I later learned that Vidya, the only technician I trusted, had left the centre without any notice. I’m now left without a technician I can trust for such a sensitive service.Despite these serious issues, VLCC keeps hiding behind their “No Refund Policy.” Instead of taking responsibility for the damage and pain caused, they are forcing me to either take store credit or transfer my package to someone else. Why would I ever subject my friends or family to this nightmare?I have photos and email conversations proving everything I’ve stated here. VLCC’s response has been cold, dismissive, and focused only on protecting their revenue rather than caring for customers’ health and well-being.VLCC has caused me physical injuries, mental trauma, and extreme distress at a time when I should be preparing happily for my wedding. I do NOT recommend VLCC for laser services—or any services—for anyone who values their health, safety, and peace of mind.I strongly urge VLCC to issue me a full refund and acknowledge the harm they have caused. Until then, I will continue sharing my story publicly to protect other consumers.
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Founded by Mrs. Vandana Luthra in 1989, is a leading Wellness & Beauty services and products organisation, serving customers across 310 locations in 143 cities spanning 12 countries in South Asia, South East Asia, the Gulf Cooperation Council Region and East Africa. In over 30 years of operation, the VLCC brand has grown to become synonymous with Wellness & Beauty in Indian households and has among the largest scale and breadth of operations within the beauty and wellness services industry in India and other countries it operates in.See more
