As others have mentioned, I would give no stars for the appalling service of this company. My WiFi disconnected from all my devices, and after three days, I called their Customer Service. After waiting for 1 hour and 40 minutes, I finally spoke to someone who said they couldn't assist unless I had a Windows computer. I didn’t, so he told me to get one and call back! Before he ended the call, I asked if there was anything else he could do. He then mentioned he could raise a ticket for a technician, but I might have to pay $200 + GST!! When I inquired why, he started yelling at me to be quiet until he finished! He continued being rude for a while until I decided to seek another provider. He said he’d raise a ticket anyway and mixed up my phone number with someone else’s. In the end, I think he got it right. Completely incompetent and disrespectful. I hope returning the modem goes better, but based on other reviews, I’m not hopeful!
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VMedia Inc. is a Canadian telecommunications company and broadcast distribution provider.