I was a member for two months where they promptly charged me, but never sent any of the records that were curated for me. My account showed the order number of both records, however no one could ever figure out why they were never shipped. Out of the several emails that I sent, I only got a response to one. After several phone calls, I finally got through on the phone only to find out that the warehouse wasn't talking with him either. Apparently, not only is the communication bad with customers, it is even worse between employees because all I ever heard was that "I have not heard back from the warehouse as to why your orders have not shipped." I was also told today that I will not receive a refund for the money that I was charged even though they did not send out any orders. I decided to cancel now, as to keep getting charged and never receiving anything.
Claim your business profile now and gain access to all features and respond to customer reviews.
Devoted to the discovery and listening of vinyl records. A curated selection of new vinyl albums arrives monthly.