I recently signed up for a VNYL subscription to use a friend's referral code and I was hoping I'd at least get a half decent record out of it. Boy, was I wrong!I'd say I have somewhat varied taste in music, liking stuff from 90s pop and modern alternative to rap and classic country. That said, I tend to lean more toward modern country and classic rock, which I made clear in my VNYL profile. I listed numerous artists I love and I believe I gave them a good picture of my preferences. I also linked my Discogs page so they could see what I already own on vinyl to avoid getting something I already have. I explicitly listed the genres and artists I didn't want from them, as they ask you to do when filling out a profile. Despite all that, what did I get? I was sent an album by Rob Zombie.At first, I thought maybe it was a fluke and I thought I'd try to sell/trade the album and move on. Then, I decided to check my profile again because I had forgotten what I put for genres I don't want, and what did I see? The very first genre I listed under things I DON'T want was metal, so I decided to call customer service to see if they could do anything about this.The guy on the phone was somewhat rude and told me that my profile says I like rock, which it does but only because they didn't have a check box for classic rock and they require you to check at least 3 boxes for your favorite genres. He also said that the album isn't considered metal, which is bull crap because if you go to wikipedia and look up the album it's classified as "industrial metal" and "alternative metal." I will grant him that the album is simply classified as rock on Discogs, but are they really going to see that I don't like metal and send me an album from an artist that basically everyone considers metal, and then tell me it's not metal and I'm in the wrong here? Lastly, he said that the album is "more on the pop side." By this point, I wasn't very happy at all because he hadn't even tried to apologize or make things right, but now he was telling me that a Rob Zombie album is pop music? I was born at night, but it certainly wasn't last night! Other than 90s pop, I never even mentioned pop on my profile, so assuming they do classify it as pop, they still missed the mark based on my profile. For anyone reading this and thinking maybe he's right, check out the album Educated Horses by Rob Zombie and tell me if you'd consider that pop or metal. That's the album they sent me.In closing, the guy on the phone said that he could "make a note" on my profile saying I don't want this genre of music in the future, as if I'd ever continue my subscription with them after they gave me crap I didn't want and refused to give me so much as an apology or offer to make it right. I would have been satisfied if they'd said "Send it back to us and we'll give you a refund." I truly don't want this album, but now I guess I'm stuck with it and out $15 until I can sell or trade it.Avoid VNYL at all costs!
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