The service is really cool at first, but then it starts to turn into a bunch of bargain-bin records that even the local store won’t buy off of you. After a few months of getting “meh” boxes, I decided that I wanted to take a break.This is when the fun begins.For one - their membership cancellation policy isn’t transparent at all. They advertise that you can “take a break at any time” but you still get charged regardless of ordering or receiving your “vibes.”After emailing to cancel (you cannot do this without actually speaking to somebody—which is a predatory subscription tactic) I was told that I could only be given a store credit to the tune of $117.I don’t want a store credit, I want my money. But okay. No refunds.I go to use the store credit, fill up my cart with the limited options they have, go to check out and my card on file was AUTOMATICALLY charged as the payment method.There goes another $90.This time I try to call, and am sent to voicemail due to a “high volume of calls.”After calling and leaving voicemails for four business days straight, I finally hear back from them. Originally, they tried to offer me MORE store credit, again saying that they don’t offer refunds.After going back and forth with the guy on the phone, I got one charge refunded and am still hesitantly stuck with my original $117 store credit.Again—they have a total of, like, 6 records that you can actually purchase at any given time. Usually seems like left over pressings or that bargain bin collection.I’ll be hard pressed to spend that store credit, and they don’t allow you to just apply it to a few more “vibes.” It would make total sense to just get a few month’s worth of boxes (I was charged for four months) but instead I can only use the credit in their store.The best part? They still have all of my credit card info and I can’t remove it from my profile.Seems like a lot of people have had this headache, and that’s only confirmed by the fact that their Instagram is commenting limited or turned off.Save yourself the trouble and just go buy a few records at a local place. They’ll appreciate the business more anyways.
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