Disappointed is an understatement. I've heard about VNYL for years & have always wanted to try it out & finally got around to testing it out for one month this year. The brand concept is brillant but is executed *terribly.* With 5+ years experience as a business, you would think they'd have it figured out by now. The customer service is truly tragic. I had to contact them on every single platform just to get an answer to a simple question that would take at least 2 days to get a response. You also have to call to cancel your subscription, but their phone line makes it impossible to get in contact with them, hence the sleuth of people complaining about still being billed after they think they've canceled. I luckily wasn't billed for more than I purchased. I complained about this on social media though & they didn't respond, just blocked me, so that's nice professionalism.I ordered a 3-record curated package in January & received "that month's" package TODAY, April 7th. How is this supposed to be a monthly service if it took 4 months to ship...? I asked them every two weeks what the status of my package was & I was always told the same exact thing "it's about to be shipped, we'll keep an extra eye on it just for you!" I don't even know if I would've received a tracking number by the time it was shipped if I weren't so persistent. Now the actual contents of the subscription: 3 records by 3 artists I've never heard of, despite my Spotify & Discogs being linked to my profile, where I actually have a fairly eclectic variety of artists, so clearly nothing was actually "curated for my taste." I'm convinced they're just asking smaller artists to send them their vinyl to "get their name out" since they can't afford getting actual quality records themselves. Which is FINE but then MARKET it as that, then! It's absolutely false advertisement due to this major flaw. I'll never purchase anything from them ever again & strongly urge anyone else to avoid them as well.. it's just NOT worth it. Unfortunately makes me wary of any other vinyl subscription service now as well. Thanks, guys!
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Devoted to the discovery and listening of vinyl records. A curated selection of new vinyl albums arrives monthly.