I’m honestly livid at this scam of a company. I ordered a record in March (MARCH) as part of their subscription. It was taking a while (over a month) and money was a bit tight so I decided to cancel the sub while the record arrived so I could see if it was actually worth it. I waited for two months and nothing. Finally in May I got a notification saying my order finally shipped. Two months after I ordered it. Okay, fine whatever, Covid, right? Well after a few weeks of the shipment showing no movement I contacted VYNL. Turns out that apparently USPS lost my shipment. Late July. It’s been months. This has happened before, and I wasn’t too angry (yet) because it technically wasn’t their fault. I requested they send it again or give me a refund. They said that it wasn’t their responsibility to send me a replacement because their responsibility ended when they gave the order over to the mail. Seriously?!? “However, as a show of goodwill we will give you store credit of $15 (*not valid on subscriptions*).” they said. So I don’t get what I paid for and I don’t get to use it on reopening my subscription either? To top it off, everything in the store is over $25+, so even those $15 aren’t enough to get me anything without me having to pay the difference (and then pray it actually arrives). Absolutely the worst service I’ve ever had. I’m not usually one to complain, especially during these rough times, but this is just a scam.
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