Thought it would be a fun thing to try so I got myself a 3 month subscription in April 2021. Paid and filled out the questionnaire. Didn't hear anything for over a month. Contacted customer service and they apologized saying they were moving warehouses and asked me to be patient. They expedited my order and I got it within a week. The selection of records was...interesting, I guess. Nothing great and it didn't really seem like they read what I like. Whatever, I got two more months to see what they got. May 10th I selected my vibes for my 2nd box. Again, didn't hear anything for a month. In the meantime, I selected my vibes for my 3rd box.. Emailed on June 16th asking about box 2 and customer service emailed me back same day again talking about their warehouses moving around. Said they expedited my order. June 25th, still nothing. Emailed again about boxes 2 and 3 and got pretty much the same response as the last times. July 2nd, still not a damn thing. Canceled my subscription after being tired and over all of it. Will I get my records? Probably not. Will I get my money back? Probably not according to the terms of service. The only reason I gave it 2 stars is because of the quick customer service response times. There are other vinyl subscription options out there that I've used with zero of the hassles from Vnyl. If they got their stuff together I might come back but this was ridiculous.
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Devoted to the discovery and listening of vinyl records. A curated selection of new vinyl albums arrives monthly.
