I had gifted a year subscription to my significant other for Christmas of 2020. Over the year, we are missing 3 months worth of vinyls, one month they only sent us two vinyls when we were supposed to receive 3 and the card included talked about totally different vinyls. Customer service has been terrible to work with, actually to be more specific, they are unresponsive. My partner and I spent a lot of time building up Spotify and Discogs accounts for VNYL to use as a reference of the music we owned, our wishes, and what we were into, I felt that the vinyls sent indicated that this effort was a waste of time. Over an entire year of 3 vinyls a month, I would say that we appreciate the addition of 2-3 records to our collection from VNYL. Here is the last bit of information I would like to share, as I mentioned, I purchased an entire year's worth of 3/month VNYL subscription as a gift. When my significant other used his gift he was required to enter his credit card number. Now that the year is up, they have auto renewed his subscription even though he emailed their customer service ahead of time telling them that he was not happy with the service and wanted to cancel but couldn't find a way to cancel on their website. Once again, no response from VNYL, they charged his card and he is now disputing the charge with the credit company. I love the idea that VNYL markets, but using VNYL has been truly disappointing.
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Devoted to the discovery and listening of vinyl records. A curated selection of new vinyl albums arrives monthly.