This is the absolute worst company, with the worst company policies I have ever had to deal with. I was gifted a 3 month subscription by my husband December 2021. He paid once for the gift certificate where I then redeemed on my own account. I had to add my credit card upon creating the account even though he technically paid for it. I ended up receiving my 3 months worth of records (never on time, but that's not the worst of it). I have very specific things linked to my credit card, so I don't check my statements as much as I probably should, but come to find out they had been charging me monthly AFTER my 3 months was up, resulting in over $200 worth of charges (and mind you I work for a subscription business so I made sure to check my account at the end of my 3 months to make sure it didn't auto-renew). I initially emailed their hello@vnyl address with subject line "Account Billing Question" so that I could get a refund + cancel and I got 0 responses over a 2 month period. I then emailed the same address with the subject line "Choose My Vibe Question" and I got an immediate response because of course they want your money. The representative was nice so I'll give her that, but the only thing they would do was literally give me store credit to use in their crappy shop, so still wasting and taking my money. This isn't the end of it. Come December 2022, my husband was charged for a monthly subscription. He literally doesn't even have an account with a card on file (probably checked out as a guest) and he only found out by seeing it on his credit card statement, still no confirmation receipt. It's just absolutely ridiculous that they are still a functioning business (and one that could have been really great). Don't even give them your time.
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