Due to issues with billing, misleading information, and being overcharged, I decided to part ways. Once the service was transferred, I found myself locked out of my account, with no online access to resolve the matter. The only way to reach them was through a customer service number. After five weeks and numerous calls, along with a formal complaint, I still haven’t received the money owed to me, nor can I speak to a manager to escalate the situation. I am now planning to contact the Telecommunications Ombudsman.
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