Terrible experience with Vodafone online and phone customer service. It took three weeks to try to connect NBN at my new rental and cancel it at my old unit. They cancelled and created a new plan at least 4 times, gave errors they couldn’t explain, and kept transferring my calls back and forth with no solution. Something so simple was impossible to resolve, and the online/phone service completely turned us off.
The Vodafone in-store staff were friendly and helped clarify what had been happening, but they couldn’t fix the issue because we decided to cancel our NBN plan due to how bad the online and phone service was. In contrast, contacting Telstra online got everything set up within 4 hours. Online and phone support overseas clearly doesn’t understand basic NBN setups.
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