I recently signed up with the platform and entered a cryptocurrency welcome bonus promotion. Before depositing, I reviewed the terms, which stated I needed to place settled bets up to 20 times my initial deposit. However, I discovered that the turnover was calculated differently than advertised. After depositing around €129, I placed bets totaling approximately €2,600, as required. When I contacted support about the bonus not being credited, I received vague explanations about how my rollover was calculated based on absolute values rather than my stake, which was not mentioned in the terms. After several contradictory responses, the account manager confirmed that they use an unmentioned method for calculating turnover. They refused to credit the bonus despite my compliance with the published rules. This experience was disappointing, and I will no longer use the platform.
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